Terms of service.
TERMS & CONDITIONS
Last Updated: 10/29/2025
Legal Entity: Maui Palms Travel Company
Contact: angie@mauipalmstravel.com | 314-560-7873 www.mauipalmstravel.com
Maui Palms is a travel advisory service helping travelers plan seamless, memorable trips.
1) Contract
These Terms and Conditions (“Agreement”) form a legally binding contract between you and Maui Palms. By requesting or confirming a booking, submitting payment, signing, or clicking “I agree,” you acknowledge you’ve read, understand, and agree to this Agreement.
This Agreement incorporates:
All communications, proposals, and correspondence between you and us;
All Supplier (third-party) terms and policies;
All waivers and notices contained herein.
If you are booking for others (family/group), you confirm you’re authorized to act for all travelers, will share these Terms with them, and accept financial responsibility for the booking.
You represent and warrant that you are of legal age, can create binding obligations, are authorized (if acting for others), and that all information you provide is true and accurate.
2) Scope of Services & Agency Relationship
Maui Palms acts solely as an independent travel advisor/agent arranging travel services (“Travel Products”) provided by independent third parties (“Suppliers”). We do not own, operate, manage, or control Supplier services.
Each Supplier is solely responsible for its services and has its own terms (including cancellations, refunds, penalties, schedule changes, and delays), which apply to your booking. Your interaction with any Supplier is at your own risk.
Maui Palms is not responsible for acts, errors, omissions, negligence, insolvency, defaults, delays, or failures of any Supplier or for events beyond our control.
3) Booking & Payment
How it works:
You contact us (form, email, or phone) and share preferences.
We outline process, fees, and timelines; then deliver a custom proposal.
Upon approval, you complete acknowledgments, a credit card authorization, and pay any planning fees/deposits.
Deposits/final payments are charged to Suppliers (unless stated otherwise). Planning fees are paid to Maui Palms if applicable.
Important:
Planning/consulting fees are non-refundable and due before work begins.
Deposits and balances follow Supplier due dates.
Bookings within [X] days of departure may require full payment at booking.
Failure to pay by deadlines may result in cancellation and loss of funds per Supplier policies.
4) Price & Rate Changes
Quotes are based on rates, taxes, fees, and exchange rates available at the time of quotation. Prior to final payment, prices may change due to Supplier or government increases, currency fluctuations, or fuel surcharges. Your price is locked once final payment is made. We may correct pricing errors before full payment.
5) Changes & Cancellations
By Traveler (you):
Changes/cancellations must be in writing to hello@mauipalmstravel.com.
Planning fees are non-refundable.
Our fees (if applicable):
Change Fee: $50 per traveler/action
Cancellation Fee: $50 per traveler or booking
Supplier policies control all refunds/credits/penalties. Some bookings are strictly non-refundable. Credits may be issued at Supplier discretion.
By Supplier:
If a Supplier cancels or materially alters your services, we’ll notify you and assist with rebooking/alternatives. We have no further liability for Supplier decisions, refunds, or costs.
No Refund for Unused Services:
No refunds for any unused portion once travel begins.
6) Force Majeure
We are not liable for loss, delay, or costs caused by events beyond our reasonable control, including but not limited to acts of God, weather, natural disasters, strikes, labor issues, government actions, public health events (including epidemics/pandemics), terrorism, war, technology outages, Supplier insolvency, or other force majeure events. Refunds are not guaranteed; where possible, we’ll help seek Supplier credits/refunds.
7) Travel Protection Insurance
Travel protection insurance is strongly recommended (consider “cancel for any reason,” medical, evacuation, trip interruption, baggage, Supplier default).
We are not licensed insurance producers and cannot guarantee coverage or outcomes.
Direct all policy/coverage questions to the insurer/agent.
If you decline insurance, you accept full financial responsibility for uncovered risks and may be asked to sign an insurance waiver within [14] days of booking.
8) Traveler Documentation & Responsibilities
You must provide accurate information and ensure names exactly match government ID/passport. Review all confirmations carefully and report errors within 24 hours.
You are responsible for all required documentation (e.g., IDs, passports, visas, vaccinations), compliance with laws and health/safety protocols, and adherence to Supplier rules. Denied boarding/access or costs due to documentation or compliance issues are your responsibility.
9) Credit Card Authorization & Chargebacks
By submitting payment, you authorize charges according to this Agreement and any Supplier terms. You agree to contact us first to resolve disputes before initiating a chargeback.
Improper chargebacks include (not limited to):
Non-refundable/non-cancellable reservations;
Authorized charges by your household/travel party;
Disputes arising from Supplier terms, force majeure, or pricing you agreed to.
We may dispute improper chargebacks and seek recovery of related fees and legal costs.
10) Limitation of Liability
To the maximum extent permitted by law, our total liability shall not exceed the total planning fees and/or commissions we received directly from you for your booking. We are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages.
11) Assumption of Risk & Waiver
Travel carries inherent risks (transportation, activities, weather/environmental hazards, illness—including COVID-19—or injury). By booking, you voluntarily assume all risks and agree to release and hold harmless Maui Palms, its owners, employees, contractors, and affiliates from claims or losses arising from your travel, except in cases of our gross negligence or willful misconduct.
12) Indemnification
You agree to indemnify, defend, and hold harmless Maui Palms and its representatives from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
Your breach of this Agreement;
Your acts/omissions, negligence, or misconduct;
Third-party claims related to your conduct.
13) Your Conduct
Suppliers may refuse service or remove any traveler who endangers safety, disrupts others, or violates rules. No refunds will be issued. You are responsible for property damage you or your party cause and agree to pay onsite when due and indemnify us for related claims.
14) Health, Disabilities & Pregnancy
Disclose any disabilities, medical conditions, mobility needs, or pregnancy-related limitations before booking so we can communicate requests to Suppliers. ADA or special accommodation are not guaranteed and may be at your expense. Supplier restrictions may apply; we are not liable for denied access/boarding.
15) Intellectual Property & Media Use
All itineraries, guides, PDFs, digital materials, branding, and content we create are Maui Palms intellectual property and may not be copied or distributed without written consent.
By sharing/tagging us or providing testimonials/photos, you grant Maui Palms a royalty-free, perpetual license to use such content in marketing. You may request removal by emailing hello@mauipalmstravel.com.
16) Website Terms of Use & Privacy
By using our website, you agree not to engage in unlawful activity, unauthorized access, or data scraping. Content is provided “as is,” and we do not warrant third-party links/content.
Privacy: We collect only data necessary to plan/manage your travel and do not sell personal data. We use reasonable security measures. You may request updates/deletion by contacting us. We aim to comply with applicable privacy laws (e.g., CCPA; GDPR if applicable). See our full Privacy Policy at www.mauipalmstravel.com.
17) Affiliate Disclosure
We may recommend third-party travel services through affiliate or commissionable partnerships (e.g., activities platforms, accommodations, insurance providers, cruise/transport). We may receive compensation at no additional cost for you. Our recommendations are based on professional judgment and alignment with quality standards. By booking through our links or referrals, you acknowledge these relationships.
18) Dispute Resolution, Governing Law & Venue
We strive to resolve issues informally. If unresolved, disputes shall be submitted to binding arbitration in St. Louis, MO, under the rules of the American Arbitration Association.
This Agreement is governed by the laws of Missouri. Venue for court actions (if any) shall lie exclusively in the state/federal courts of St. Louis, MO.
Waiver of Class Actions/Jury Trial:
To the fullest extent permitted by law, the parties waive the right to a jury trial and to participate in a class action.
19) Severability & Modifications
If any provision is found invalid or unenforceable, the remaining provisions remain in full force. We may update these Terms at any time; the latest version on www.mauipalmstravel.com is effective upon posting.
Acknowledgment
By booking travel, submitting payment, signing, or clicking “I agree,” you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, including the Privacy Policy, Affiliate Disclosure, and Waiver of Liability.
Signature
Client Name: __________________________
Signature: _____________________________ Date: ____ / ____ /
I have read and agree to the Terms & Conditions: ☐ Yes